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News & Announcements

IMPORTANT: Notice of Lobby Closures

Dear valued members,

As conditions surrounding the COVID-19 virus continuously change, we want you to know that Illinois Community Credit Union is taking the necessary precautions to keep our staff and members as safe and healthy as possible as we continue navigating these uncharted times.

Following the guidance from local, state and federal agencies and acting in the best interest of all our members and employees, all ICCU branch lobbies are closed effective Wednesday evening, March 18 at 5:00 pm.  However, all branch drive-thru lanes at the Sycamore and DeKalb offices will remain open during our normal operating hours of 8:00 am to 6:00 pm.

The Plano branch will be closed to all in-branch traffic, but our branch staff will continue operating out of that location to serve our members by phone. The Plano location will still accept night drop checks for deposit only and will be processing these deposits throughout the day during business hours.

Should there be an essential need for in-person business to be conducted, we will work with you to make someone available on an appointment basis. 

To enhance our services to you, we are expanding the Call Center hours from 8:00 am to 6:00 pm, Monday – Friday (9:00 – 1:00 Saturdays) effective Thursday, March 19. During this time, we will reallocate available staff to answer phones and help with transactions to minimize wait times.

We will continue to assess the current health risks and make changes to our operations as necessary. We also want to encourage you to utilize our digital solutions such as:

If you need help navigating these channels, please give us a call at (815) 895-4541.

ICCU remains fiscally safe and sound and is in a strong position to handle this pandemic as we help our staff and members during this difficult time. We remain well capitalized and have implemented our business continuity plan to ensure we continue to help you with as little disruption as possible.  

Thank you for your continued trust and confidence in ICCU.

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