Jump to main content
CU*Talk: (833) 920-1473
News & Announcements

IMPORTANT updates to your questions surrounding the upgrade

To our valued members,

During the recent upgrades to our systems and credit/debit cards, we realize that many of you have experienced difficulties in conducting your everyday normal banking activities. While we attempted to communicate effectively through mailers, our website and email, we did not do this as well as we would have liked or what each of you deserved.

Some of the most common issues revolve around activating your new cards which required a PIN to be selected. While you are able to select the same PIN, the new system requires that the PIN be selected when you activate your new card, which is a multi-step process. Unfortunately, the automated system leaves it unclear that the PIN had to be selected. We also noted that some cards cannot be activated due to incorrect phone numbers associated with some accounts and for us to get this corrected, we need to update your phone number in our new card system. With heavy phone volumes we are experiencing, we are unable to process each request as quickly as you expect of us.  We apologize for the delay and ask that you remain patient as we work through these obstacles.

Another difficulty some have encountered is logging into the new Home Banking “It’s Me247”. Instructions for RE-enrolling are found in our main website, however those may have been overlooked. For clarification, when enrolling into the new home banking for the first time, you will use your primary membership number for the User Name and for the initial Password you will use the last 4 digits of the primary member’s social security number plus the four-digit birth year of the primary member. For example, if you were born in 1956, you would enter  XXXX1956, where X represents the last 4 digits of the SS# and 1956 represents the birth year. From this point, follow the instructions for setting up a new Password and new User Name including all requirements for the password.

Additionally, the new home banking system does not carry over your past account transaction history. If you are enrolled in e-statements, you may access and download up to the last 18 months of statements (including September 30, 2020) from the link on the ICCU website home page. Beginning with your October Statement, you will access your e-statements through the It’s Me 247 home banking site. If you are not enrolled in home banking, please contact us at statements@myiccu.org for copies of the statements or transaction history you need. 

Moving forward, all new transactions will be available in the transaction history as of October 1, 2020. While we know this may be inconvenient for some of you we truly believe you will love everything you can do with this new system. One feature of home banking that did not carry over is your access to joint/other accounts. This is a system security feature that requires our employees to set up the cross-reference accounts for you. Once set up, you will have easy access to review and move money as you need to. If you would like accounts linked (see/jump), please first log into each account to activate them. Then contact us to link them in It’s Me 247 Online Banking.

These are the primary concerns we have been hearing from you and again, we wish to apologize for any inconvenience or concerns this has caused you. We expect call volumes to remain heavy for the next several days and while we added extra support lines for the calls, we have been unable to answer each call as timely as we like. Our teams are doing everything they can to reach back to you as quickly as they can.

Your patience and understanding are greatly appreciated.

Thor Dolan, President/CEO
Illinois Community Credit Union

Back to Top