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Update from ICCU on COVID-19

To our valued members,

As the coronavirus (COVID-19) begins to have an increased impact in Illinois and throughout the nation, our priority is the safety of our members, staff and our communities.

According to the most recent information from the CDC, the immediate risk of being exposed to the virus that causes COVID-19 is considered low for most people. Our branches continue to be a safe environment and we remain open to serve your financial needs. We want you to feel confident when visiting ICCU. Out of an abundance of caution, we have enhanced some of our cleaning and sanitation procedures in the interest of our members' and team members' health and safety.

What we are doing

  • Our teams are closely monitoring information from local, state and federal health officials to ensure that we are acting consistently with recommendations and guidelines from those agencies.
  • We are also ensuring our employees have the information they need to stay healthy and that they stay home if they are not feeling well. If wait times increase slightly as we strive to ensure everyone's health, we apologize for the inconvenience and appreciate your patience. 
  • We are increasing the frequency with which we disinfect surfaces, apply hand sanitizer and wash our hands. We may not be shaking hands to greet you during this outbreak, but we are still here to provide the same friendly service.
  • All ICCU branches remain open and are operating on normal business hours. If this should change for any reason, we will let you know via our website and social media.
  • We are committed to helping members experiencing hardships due to the coronavirus outbreak. Call us at (815) 895-4541 to speak with a member service representative.

What you can do

  • Watch for updated information from the Centers for Disease Control (cdc.gov) and Illinois Department of Public Health (dph.illinois.gov) and follow us on our social media and web pages to keep up to date on our response to the coronavirus outbreak.
  • Learn more about our online and mobile banking features, so you can do your banking from almost anywhere 24 hours a day, 7 days a week. We have online and mobile tools to help you check balances, make transfers and loan payments, deposit checks and apply for new services from wherever you happen to be. Learn more at myiccu.org.

Our hearts are with all who have been affected by this illness. The health and safety of our members and employees is our top priority, and we will continue to monitor this ever-changing public health situation. Our Board of Directors and Management Team are ready to ensure our service to you is uninterrupted and remains at the highest level possible.

Thank you for your continued trust and confidence in ICCU. Together, we will navigate the circumstances ahead with our members' health, safety and financial well-being at the forefront of all we do.

Sincerely, Thor Dolan, President/CEO

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