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ICCU Full System Upgrade!

Exciting things are happening at Illinois Community Credit Union! We are undergoing a full system upgrade the beginning of October. What does that mean for you?

  • An easier, more streamlined Online Banking system
  • More Perks and Benefits
  • Expanded resources and assistance for you, our members!

Take a look around! The tabs on this page will go through a number of exciting changes. Here you will find information and steps you'll need to take. We're excited for these changes - and want you to be too!

The following items are unaffected and will remain the same:

  • Your Member Number
  • Direct and Automatic Deposits 
  • Existing Checks  

Please note when setting up new deposits or future check orders to contact Illinois Community Credit Union for updated information.

ICCU will be CLOSED the following days:

Thursday 10/1
Friday 10/2

We will reopen on Saturday 10/3 from 9:00am to 1:00pm with our systems fully upgraded and ready for you!

During this time all Online Banking and Bill Pay services will be down. All branches and call centers will be closed including Teller4500. Thank you for your patience! This downtime is necessary to upgrade our systems. 

IMPORTANT NOTE ABOUT CALL CENTERS

We will have adjusted hours for our call center following the system upgrades from October 3 – October 17:

  • Monday through Friday: 7:00am – 4:00pm CST
  • Saturdays: 9:00am – 12:00pm CST

Beginning October 19 we will resume our normal hours for the call center. 

Online Banking

Online and Mobile Banking will be getting a facelift! Soon you'll see a whole new virutal way to bank with us. Introducing It'sMe247 Online Banking!

Our upgraded online banking system will provide a much more user-friendly and optimized online experience. Our enhancements give you the ability to do the following:

  • “See” and “Jump” to your joint accounts without logging out of your primary account. Please contact ICCU to set up this feature.
  • Adjust how your direct deposit and other electronic deposits are handled.
  • Review loan payoff amounts.
  • Open additional savings accounts.
  • Open a certificate of deposit.
  • Download transaction activity to a spreadsheet for third party uploads like Quicken.
  • Receive important messages and alerts from ICCU.
  • Set custom themes for your background.

Please follow these instructions for your First-Time logging in after our conversion is complete:

  • At myICCU.org, type in your default username (your Member Account Number) and click Login. 
  • Type in your default password (the last four digits of the Primary Accountholder’s Social Security number and four-digit birth year) and click Continue.
  • Create a new secure password and type it into each New Password field.
  • Click Change My Password to save it.
  • Type in the answers to three unique security questions (not case sensitive).
  • Accept the Terms and Conditions of Use (scroll to the bottom to accept).
  • Create a new personal username (maximum of 21 characters).
  • Click Change My Username to save it.
  • Click Save My Questions, and you’re done!

Note: The username and password you create during your first-time login will also be used to log in to mobile banking.

Here are some cool videos to show you how to navigate the new platform!

First Time Login Instructions (with Username)
Online Banking Overview
Enroll in e-Statements
Transferring Money

As a reminder, Account-to-Account transfers to or from other financial institutions through our home banking system are not available until after the upgrade is complete. Internal account transfers, such as between your ICCU checking and savings accounts will still function as normal. Please contact ICCU if you would like to do an external transfer after October 3.

Account Suffixes

Some of your account suffixes will be changing. (these are the three digit codes at the end of your different accounts with us) Please be aware of this for anything you may use your accounts for outside of ICCU: 

Account Type Accounts New Suffix
Savings Primary Share 000
Savings Club Accounts 010-019
Savings Christmas Club 030
Checking Classic Checking, Pre-Paid Debit 100-104
Checking Prestige Checking 105-109
Checking Solutions Money Market 110


ezLOANpay

Online loan payments from external accounts through ezLOANpay will no longer be in service on Friday, September 25. You will see a similar program within your online banking which will allow for these account to account transactions.

Courtesy Pay

As a "courtesy" to our members, all checking accounts will automatically be enrolled in courtesy pay. This allows your checking account to go negative for a short while if you have insufficient funds to cover a check or electronic withdrawal. 

a2a Transfers

Please note Account-to-Account transfers to or from other financial institutions done through our home banking system will no longer be available after September 17. Internal account transfers, such as between your ICCU checking and savings accounts will still function as normal. Please contact ICCU if you would like to do an external transfer after the upgrade is complete.

Mobile Banking (Mobile App)

We will not have just one but TWO great apps for you to use!

Important notice for current users: Your current Illinois Community CU app will stop functioning starting the evening of September 30. We will notify members when the app is functioning again after the upgrade is complete. This will be in early October.

Illinois Community CU
Our new It’sMe247 Mobile Banking App is designed to be more user-friendly and provide more functionality with these features:

  • Remote check deposit.
  • Mobile bill pay.
  • Ability to see transaction details when viewing your history.
  • Ability to apply for a loan.
  • Send money to anyone with a Person-2-Person function.
  • Enhanced user recognition for more secure access.

Check out these videos on how you can cruise through the new app!

Mobile App Basics
Depositing a Check Remotely

This app can be downloaded from iTunes® and Google Play. It will be available for download in the early part of October. Search for “Illinois Community CU” and tap our logo with the white background.

Note: The same login credentials (username and password) will be used to access online banking and the Illinois Community CU app.

Current Android users: You must delete the old app and then download and install the updated Illinois Community CU Mobile App from Google Play, to ensure you are receiving the most up-to-date version.
Current Apple users: This app will be updated per your settings to the most up-to-date version.

myICCU Cards
New! Take full control of your debit and credit cards with our new card management app! Feel the security and peace-of-mind knowing that you can do the following:

  • Control aspects of your credit and debit cards such as spending limits, notifications and security.
  • Features that help you budget, monitor and allocate your finances.
  • Turn your cards off an on with the push of a button.

This app can be downloaded from iTunes® and Google Play. It will be available for download on the early part of October. Search for “myICCU Cards” and tap our logo with the blue background. You will need to set up a new profile with this app.

eStatements

Your eStatements will be getting a new look as well! eStatements allow you to see your account statements in an electronic format. Please note your existing eStatements will not come over into the new system. To save any older eStatements please login to your Home Banking, and enter your eStatements. Here you may click on and download a file of any eStatement.

Complete the following steps to enroll in your NEW eStatements after the upgrade:

  • When you are in It'sMe247, hover over "Info Center" at the top left.
  • Click "eStatement Options" under My Preferences in the middle column of choices.
  • Click the disclaimer button at the bottom of the page that allows you to receive the statements electronically.
  • Verify the email address that you wish to receive notifications at. You will receive alerts at this address when the statement is ready for viewing in It'sMe247 Online Banking.
  • Click the "Accept" button.

To view your e-Statements, hover over "My Documents" and click "Go to eStatements."

If you wish to receive paper statements again, you may cancel e-Statements at any time to begin receiving paper statements in the mail.

This video will give you a visual guide on how to enroll in eStatements.

September Statements:

Please hold on to your September statements! Any account fees will not be transferred during the upgrade. In order to calculate your 2020 fees charged in checking and savings accounts, you will need to add the fees from your September statement to the one arriving at the end of December.

It’sMe247 Bill Pay

Our upgraded bill pay system integrates seamlessly with our new online banking and mobile banking systems, making it easy for you to pay bills and manage your finances from wherever you are on any device you choose. The new Bill Pay system requires a unique user login for each membership number. Members will need to establish a second Bill Pay login and User ID if they wish to have bill pay on other membership accounts.

Additional features include the following:

  • A more intuitive, user-friendly experience.
  • Real-time access to your checking account balance. 
  • Reminders if your balance isn’t sufficient to pay a scheduled bill.

After the upgrade, follow these steps to enroll in your NEW Bill Pay for the first time:

  • While in It'sMe247 Online Banking, hover over the Pay and Transfer Menu in the middle at the top.
  • Click "enroll in Bill Pay."
  • Verify that the email on file is correct.
  • Select the account you'd like for your primary account for bill payments.
  • Accept the Terms and Conditions.
  • The next time you log back into It'sMe247 Online Banking, you will be set up for this feature.

Here are some videos to answer questions you may have about Bill Pay:

Bill Pay Overview
Enrolling in Bill Pay
Paying a Bill

If you are currently enrolled in Bill Pay you will automatically be enrolled in the new It’sMe247 Bill Payment system. Access to this new system will be available by the end of day on October 2.

We will do our best to transfer over your list of payees as well as your schedule of recurring payments. However there may be some payees or recurring payments that do not transfer. We encourage you to log into the new bill payment system to review all payees and update any missing information or recurring payments.

After September 24 Bill Pay access will be removed and you will not be able to enter any new bill payments into the system. Any bills entered prior to September 24 and scheduled to be paid by September 30 will be processed and paid as normal.


 

Credit and Debit Cards

You may have or soon will receive your brand new ICCU VISA debit and/or VISA credit cards. As stated in the letters we sent earlier in the month, it is important to note that your new cards will not work until the morning of September 30.

Your current cards will still function normally up until this time. Please continue to use them until the morning of September 30 at which time your new cards will begin working (once activated).

Also important to note, the 800 number on the back of the new cards will also not be in service until the morning of September 30.

If you have already destroyed your current cards, please call us at (815) 895-4541 for other solutions that we have available.

Your new card will have a stylish new look and come equipped with the Apple and Samsung wallets for convenient, tap-to-pay purchases.

Please note that during the last week of September you may see reduced limits put in place on the cards for your protection.

If you have recurring payments set up through your current Debit or Credit card such as for your iPass token replenishment or gym membership, please be aware that beginning September 30 those recurring payments will need to be set up on your new ICCU Credit or Debit card.

 

Q: Is my member number changing?
A: No! Your existing member number will stay the same, however your sub-accounts and loans will have new suffixes.

Q: Will my direct deposit be affected?
A: No, automatic and direct deposits into your account will function as normal with the new system.

Q: What about my existing ICCU checks?
A: Your current checks will still work, but when they run out please contact ICCU for checks with updated information.

Q: Will I need to create a new login for my online banking?
A: Yes. You will need your existing member number in order to do this the first time. Please click on the “online and mobile banking” tab for instructions on how to do this.

Q: Am I able to transfer money outside of ICCU?
A: Yes, however this will no longer be available within online banking. You will need to contact ICCU to set this up.

Q: Can I still make a loan payment online or via telephone?
A: You will see a feature for this within the It’sMe247 Online Banking System. However, this feature will no longer be available over-the-phone.

Q: What happens to my mobile app?
A: Your existing mobile app will be getting an upgrade too! Apple users will have the app updated via the user’s setting. Android users will have to download the app again. Please note the update and new version for download will not be available until a few days after the upgrade is complete.

Q: Is it true that there will be a second mobile app for me to use?
A: Yes! We will now have an app for VISA credit and debit card management. Look for “myICCU Cards”  in your app stores a few days after the upgrade is complete.

Q: What happens to my old eStatements?
A: You will not have access to any eStatements prior to the September 2020 statement. Beginning in October you will be able to view your eStatements in It'sMe247 Online Banking.

Q: Will I have to re-enroll in eStatements?
A: Yes. Please visit the “eStatements” tab to see instructions on how to set this up.

Q: Will I have to enroll again for Bill Pay?
A: Yes. Please visit the “Bill Pay” tab to see instructions on how to set this up.

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