Employee spotlight: Norma at the DeKalb Branch This quarter we’re kicking off a new series highlighting members of the ICCU team and how they make a big impact on the lives of our members. Meet Norma, a Financial Service Officer at the DeKalb branch. Norma was born in Mexico and moved to Rockford when she was 11 years old. At DeKalb, Norma helps members with new memberships, credit counseling, loans, translation, and notarization services. Norma says that she wants to make sure that she has a positive impact on every person who walks into her office. “I love to work with the younger generation and teach them the different aspects of credit building, so they feel confident in the future. Coming from a family that was not familiar with credit or finances, I had to learn at an early age and educate myself and I want to pass along my knowledge to new generations.” If you have questions about loans (including ITIN Loans), how to manage your credit, or even general financial questions, schedule an in-person or virtual appointment with Norma at the DeKalb branch from our Scheduling page.