Looking for fast banking answers? Ask Ava Answers!

Introducing ICCU's new virtual assistant, Ava Answers! Whether you need quick information or detailed guidance, Ava Answers is here to help you with all your financial needs.

What can Ava Answers Do for You?

• Find Answers to Common Questions: Get quick responses to frequently asked questions about ICCU and our products, services, and member support. 
• Understand Personal Finance: Learn about general financial topics and banking procedures to help you manage your money better.

Ava Educational Videos

In support of financial education for young people throughout the communities we serve, we have developed a series of educational videos staring Ava Answers. It is hoped that educators and guardians will use the videos to start discussions around important financial topics. From spending and credit to understanding basic financial concepts, Ava Answers is here to guide young members on their financial journey.

The videos are available on ICCU’s YouTube channel and answer these common questions from kids and young adults:

1. What is a credit union?
2. What can kids and teens do with their money?
3. What is an allowance and how does it work?
4. When should I get a credit card?
5. What are these deductions from my paycheck?
6. What is a credit score?
7. What’s the difference between a debit and credit card?
8. How does savings account interest work?
9. How do I find a loan that works best for me? (Coming soon)
10. How much should I be saving? (Coming soon)

How to Connect with Ava Answers

• On our website: Visit our website and chat with Ava Answers to get instant help.
• Through Online or Mobile Banking: Use Ava Answers within our online or mobile banking platforms for seamless assistance.
• Through Online or Mobile Business Banking: Make your business finances easy to manage on the go with Ava's Assistance.
• By Email: If you're looking for financial advice, reach out to Ava Answers by sending an email to Ava. Answers@myICCU.org.

Available Anytime, Anywhere

Ava Answers is available 24/7/365 on our website and through online and mobile banking, ensuring you always have the support you need, whenever you need it.

If you require additional assistance, you can also connect with a team member during our support hours for more personalized support.